“Even with unemployment paying a good chunk of money, we had staff members showing up to work every day who didn’t forget about our seniors, and we are grateful for that. They are heroes.”
Manda Ayoub, COO, Pomeroy Living
-------------------------------------
Sponsored By
Serenity Engage increases move-ins, streamlines communications, and reduces risk for senior living communities. Connecting care teams with family members illuminates the extraordinary care you provide, and helps you comply with new CMS Communication guidelines with a simple, HIPAA-compliant messaging app.

We can help communities using Serenity get a 10% insurance premium discount. Because research shows that better communication means less litigation. Learn more at www.serenityengage.com
----------------------------------------
The Mavericks learned about Manda when Katherine saw a LinkedIn post written by Manda about the reality of senior living during COVID-19. It was real, and raw, and showed what our communities — the people taking care of our loved ones — are going through.

Watch this episode to hear:

   - How the media portrayals of senior living impact the staff
   - What vendors can do to help support the communities and work as a team
   - What Manda hopes we learn from this pandemic to level-up our industry

P.S. Ready to get your Mavericks coffee mug? Share with us what your favorite idea from either this conversation or your own ideas and experience about how we can support our older population right now. Email or post the answer on our social media and your Mavericks coffee mug will be in the mail.

If you like this episode, please subscribe! Tell us what you think, and what you’d like to see changed in senior care.

—————————————————-

We’re all about challenging the status quo here at Maverick’s Headquarters! Welcome to the Challenging The Way We Age podcast by the Mavericks of Senior Living. We are two innovators and entrepreneurs who have huge hearts and passion for our older adults. And we see all kinds of opportunities to improve today’s system and create hope for the way we age. We tackle hard topics with the goal of creating conversation and generating curiosity and ingenuity to solve these problems.

Want to join the Maverick Movement? Have a story on how you or your team are fostering ingenuity. Share it with us and check out our other episodes to light your innovation fire. Don’t forget to subscribe for more great interviews.

JOIN THE MOVEMENT
—————————————————-

Mavericks of Senior Living is sponsored by Serenity Engage, Inc. and Assured Assisted Living. This episode was produced by Katherine Wells and Francis LeGasse.   You can subscribe to Mavericks for Senior Living on Apple Podcasts, Google Play or Stitcher. You can also find us on Twitter, Facebook, or via email at challenges@mavericksofseniorliving.

Here’s where you can learn more about the people and ideas in this episode:

SOURCES

Manda Ayoub, COO, Pomeroy Living
Katherine Wells, CEO, SerenityApp, Inc., Chapter Head of Denver Daughterhood Circle
Francis LeGasse, CEO, Assured Assisted Living, Sevens Residential Care, Sevens Home Care

“Even with unemployment paying a good chunk of money, we had staff members showing up to work every day who didn’t forget about our seniors, and we are grateful for that. They are heroes.”
Manda Ayoub, COO, Pomeroy Living
-------------------------------------
Sponsored By
Serenity Engage increases move-ins, streamlines communications, and reduces risk for senior living communities. Connecting care teams with family members illuminates the extraordinary care you provide, and helps you comply with new CMS Communication guidelines with a simple, HIPAA-compliant messaging app.

We can help communities using Serenity get a 10% insurance premium discount. Because research shows that better communication means less litigation. Learn more at www.serenityengage.com
----------------------------------------
The Mavericks learned about Manda when Katherine saw a LinkedIn post written by Manda about the reality of senior living during COVID-19. It was real, and raw, and showed what our communities — the people taking care of our loved ones — are going through.

Watch this episode to hear:

- How the media portrayals of senior living impact the staff
- What vendors can do to help support the communities and work as a team
- What Manda hopes we learn from this pandemic to level-up our industry

P.S. Ready to get your Mavericks coffee mug? Share with us what your favorite idea from either this conversation or your own ideas and experience about how we can support our older population right now. Email or post the answer on our social media and your Mavericks coffee mug will be in the mail.

If you like this episode, please subscribe! Tell us what you think, and what you’d like to see changed in senior care.

—————————————————-

We’re all about challenging the status quo here at Maverick’s Headquarters! Welcome to the Challenging The Way We Age podcast by the Mavericks of Senior Living. We are two innovators and entrepreneurs who have huge hearts and passion for our older adults. And we see all kinds of opportunities to improve today’s system and create hope for the way we age. We tackle hard topics with the goal of creating conversation and generating curiosity and ingenuity to solve these problems.

Want to join the Maverick Movement? Have a story on how you or your team are fostering ingenuity. Share it with us and check out our other episodes to light your innovation fire. Don’t forget to subscribe for more great interviews.

JOIN THE MOVEMENT
—————————————————-

Mavericks of Senior Living is sponsored by Serenity Engage, Inc. and Assured Assisted Living. This episode was produced by Katherine Wells and Francis LeGasse.   You can subscribe to Mavericks for Senior Living on Apple Podcasts, Google Play or Stitcher. You can also find us on Twitter, Facebook, or via email at challenges@mavericksofseniorliving.

Here’s where you can learn more about the people and ideas in this episode:

SOURCES

Manda Ayoub, COO, Pomeroy Living
Katherine Wells, CEO, SerenityApp, Inc., Chapter Head of Denver Daughterhood Circle
Francis LeGasse, CEO, Assured Assisted Living, Sevens Residential Care, Sevens Home Care

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YouTube Video UExnTGoxSTRtc2s0Nk0zV1BOejdkSjZVQUZFWk5JNXVrby4wMTcyMDhGQUE4NTIzM0Y5

The Reality of Senior Living During COVID-10, with Manda Ayoub, COO at Pomeroy Senior Living

Pomeroy Living September 16, 2020 8:38 pm

🎙️ From Bedside to Boardroom: Manda Ayoub's Journey to Transforming Senior Care 

In this candid conversation, Manda Ayoub, Chief Operating Officer of Pomeroy Living, shares her remarkable 30-year journey from candy striper to healthcare executive. Inspired by witnessing her non-English speaking grandfather's undignified hospital experience, Manda developed a passion for compassionate, patient-centered care that has defined her career. With refreshing honesty, she reveals how her direct communication style turned around a struggling facility in just 90 days, transformed it from a one-star to five-star rating in six months, and ultimately led to her becoming COO of Pomeroy Living's seven senior care communities across Michigan.

✨ Key Insights You'll Learn:
How witnessing her grandfather's negative hospital experience as a child sparked Manda's healthcare career
The power of direct communication in leadership and why having tough conversations is essential for success
How her parents' encouragement of debate and expressing opinions shaped her leadership approach
Her innovative strategy for turning around a troubled facility by creating consistent standards for all staff levels
Why Pomeroy Living uses alternative approaches like essential oils before medication for patient care
How they're implementing AI technology to monitor patient vitals and detect changes from normal patterns
The importance of recognizing and addressing implicit bias in healthcare, particularly in pain management
Why collaboration between competing healthcare organizations ultimately benefits all seniors

🌟 Key People Who Shaped Manda's Journey:
Her Grandfather: Whose negative hospital experience inspired her healthcare career
Her Parents: Who taught her to speak her truth and value debate
Angie Schumlinske: A mentor who modeled hands-on leadership from bedside to kitchen
Keith Pomeroy: Founder of Pomeroy Living who pioneered innovative senior living concepts 30 years ago
Nick Perino: President of Pomeroy Living who partners with Manda in leadership

👉 Don't miss this compelling conversation with a healthcare leader who believes that direct communication, consistent standards, and innovative care approaches can transform senior care facilities and the lives of those they serve.

🔗 Connect with Manda Ayoub and Pomeroy Living:
Company Website: pomeroylivingcommunities.com
Child Safe Michigan: childsafemichigan.org

📄 Transcript Available: From Bedside to Boardroom: Manda Ayoub's Journey in Senior Care Leadership

📺 Watch on YouTube: Inspired Stories Podcast by AddBack Benefits Agency - Subscribe and Watch

🌐 Our Website: The Inspired Stories Podcast

📄 Special Thanks to Anthony Codispoti & AddBack Benefits Agency:
AddBack Benefits Agency - Providing innovative employee benefits solutions

Website: addbackbenefitsagency.com

🌐 Watch on YouTube:
Inspired Stories Podcast
Subscribe and Watch

#SeniorCare #HealthcareLeadership #CandidCommunication #PatientDignity #NursingHomeCare #AssistedLiving #MemoryCare #ImplicitBias #AIinHealthcare #AlternativeTreatments #EssentialOils #ChildSafeMichigan #FosterCare #PomeroyLiving #InspiredStoriesPodcast

🎙️ From Bedside to Boardroom: Manda Ayoub's Journey to Transforming Senior Care

In this candid conversation, Manda Ayoub, Chief Operating Officer of Pomeroy Living, shares her remarkable 30-year journey from candy striper to healthcare executive. Inspired by witnessing her non-English speaking grandfather's undignified hospital experience, Manda developed a passion for compassionate, patient-centered care that has defined her career. With refreshing honesty, she reveals how her direct communication style turned around a struggling facility in just 90 days, transformed it from a one-star to five-star rating in six months, and ultimately led to her becoming COO of Pomeroy Living's seven senior care communities across Michigan.

✨ Key Insights You'll Learn:
How witnessing her grandfather's negative hospital experience as a child sparked Manda's healthcare career
The power of direct communication in leadership and why having tough conversations is essential for success
How her parents' encouragement of debate and expressing opinions shaped her leadership approach
Her innovative strategy for turning around a troubled facility by creating consistent standards for all staff levels
Why Pomeroy Living uses alternative approaches like essential oils before medication for patient care
How they're implementing AI technology to monitor patient vitals and detect changes from normal patterns
The importance of recognizing and addressing implicit bias in healthcare, particularly in pain management
Why collaboration between competing healthcare organizations ultimately benefits all seniors

🌟 Key People Who Shaped Manda's Journey:
Her Grandfather: Whose negative hospital experience inspired her healthcare career
Her Parents: Who taught her to speak her truth and value debate
Angie Schumlinske: A mentor who modeled hands-on leadership from bedside to kitchen
Keith Pomeroy: Founder of Pomeroy Living who pioneered innovative senior living concepts 30 years ago
Nick Perino: President of Pomeroy Living who partners with Manda in leadership

👉 Don't miss this compelling conversation with a healthcare leader who believes that direct communication, consistent standards, and innovative care approaches can transform senior care facilities and the lives of those they serve.

🔗 Connect with Manda Ayoub and Pomeroy Living:
Company Website: pomeroylivingcommunities.com
Child Safe Michigan: childsafemichigan.org

📄 Transcript Available: From Bedside to Boardroom: Manda Ayoub's Journey in Senior Care Leadership

📺 Watch on YouTube: Inspired Stories Podcast by AddBack Benefits Agency - Subscribe and Watch

🌐 Our Website: The Inspired Stories Podcast

📄 Special Thanks to Anthony Codispoti & AddBack Benefits Agency:
AddBack Benefits Agency - Providing innovative employee benefits solutions

Website: addbackbenefitsagency.com

🌐 Watch on YouTube:
Inspired Stories Podcast
Subscribe and Watch

#SeniorCare #HealthcareLeadership #CandidCommunication #PatientDignity #NursingHomeCare #AssistedLiving #MemoryCare #ImplicitBias #AIinHealthcare #AlternativeTreatments #EssentialOils #ChildSafeMichigan #FosterCare #PomeroyLiving #InspiredStoriesPodcast

YouTube Video UExnTGoxSTRtc2s0Nk0zV1BOejdkSjZVQUZFWk5JNXVrby41MjE1MkI0OTQ2QzJGNzNG

When Speaking Your Truth Changes Lives: Manda Ayoub's Leadership Philosophy

Pomeroy Living April 24, 2025 10:28 am